Delivery & Returns

Couriers
The Gift Loft uses Deadline Express Couriers; and CourierPost; for gift deliveries. We aim to be as competitive as possible, using couriers who can get your gift to your intended recipient safely; damage free; and with the latest scanning technology for gift tracking and location. When you check out with your purchases, the courier cost will be calculated for you, prior to purchasing and once you have added the delivery address.

Nationwide Special on gift orders in our standard size box

For all gifts that are sent in our standard size box, or less (0.025 cubic metres size or less and under 5kg), the delivery cost is:

  • Auckland: $6.99;
  • Shorthaul North Island: $8.50
  • North Island to any city or town: $8.99
  • South Island to any city or town: $9.99.
  • Rural or RD addresses nationwide cost extra - see below for details.
  • Jewellery or items that fit safely in an A5 bag cost $4.75 - $6.50 - see below for details.

Order by 2pm on a working day (Fridays, please order by 1pm). Allow 1 - 2 working days delivery (normally one working day for North Island towns and cities). Allow a day or two more for rural, RD & South Island deliveries). 

Jewellery Courier A5 Bag - $4.75 - $6.50, Nationwide.

For very small items that are safe to travel in a courier bag and are less than 0.20kg, the cost is $4.75 for Auckland Deliveries; $4.95 for North Island towns & cities; and $5.50 for South Island towns & cities. For rural or an RD address, the cost is $6.25 for North Island; & $6.50 for South Island.

Auckland Area

Auckland Suburbs & Auckland Outer Areas Overnight - $6.99

Our delivery fee is $6.99 for overnight delivery within Auckland Central & Suburbs and Outer Auckland Area (including Auckland Airport; and North to Orewa; West to Helensville; and South to Pukekohe). Please place your order by 2pm on a working day (Fridays, please order by 1pm), then we will deliver your gift to you or your intended recipient on the following working day. Rural Auckland Addresses cost $9.50 - allow 1-2 more days for a rural address.

Waiheke Island & Great Barrier Island - $11.95. Order by 1pm. Allow 2-3 working days for delivery.

Same Day Auckland Suburbs - $13.50

For most gifts, we suggest you use our overnight service, for a more competitive rate of $6.99 (see above).  However, if you need a gift delivered on the SAME DAY that you order it and the delivery is within the Auckland Suburbs (CBD, Inner City Suburbs, Avondale, Belmont, Birkenhead, Devonport, Ellerslie, Epsom, Glenfield, Greenlane, Kingsland, Kohi, Mt Albert, Mt Eden, Mt Roskill, Mt Wellington, Meadowbank, Milford, Mission Bay, Morningside, New Lynn, Northcote, Onehunga, Orakei, Penrose, Remuera, St Lukes, St Heliers & Takapuna), then our delivery fee is $13.50. Please place your order by 12.30pm on a working day and it will be delivered on that day. All Auckland Outer Areas, (including the Airport, Albany, East Coast Bays & Glen Innes) is an overnight delivery - see above, unless you contact us and we can advise you of the cost for same day delivery or evening delivery.

Same Day Special to Auckland Hospital or Birthcare - $8.95

For gift deliveries to Auckland Hospital or Starship Hospital in Grafton, Auckland; or to Birthcare in Parnell, we have a special same day delivery service and cost of $8.95. Orders must be placed by 1.00pm on the day of delivery.

Same Day Special to Auckland CBD (Queen Street); Viaduct; or North Wharf Businesses Only - $8.95

For gift deliveries to Auckland CBD - Queen Street and the immediate streets surrounding Queen Street; the Viaduct; or North Wharf Businesses Only,  we have a special same day delivery service and cost of $8.95. Orders must be placed by 1.00pm on the working day of delivery.

Saturday Delivery - $12.00

Courierpost will deliver on a Saturday to Auckland Central City & Suburbs. Order by 11.00am on the Friday (or the last working day) before the Saturday of delivery.

North Island Shorthaul

Shorthaul - $8.50 for gifts delivered in our standard size box (0.025 cubic metres or less and under 5 kg) to cities & towns for Hamilton, Waikato, Thames, Coromandel and up to and including Whangarei. Rural or RD Addresses - $9.99 (allow 1-2 working days more for rural deliveries).

For larger items in a box over .025 cubic metres or over 5kgs, our delivery fee is $8.50 ($11.95 for very large (0.065 cubic metres) or heavy items over 10 kgs) for City & Town Shorthaul areas. Please place your order by 2pm on a working day (Fridays, please order by 1pm) and it will normally arrive within 1 working day.  For Rural Shorthaul Addresses, the cost is $9.99 ($13.95 for very large or heavy items) - allow 1-2 more days for rural addresses.

Saturday Delivery - $14.95

Courierpost will deliver on a Saturday to North Island Shorthaul Main Cities & Town Centres. Order by 11am, Friday (or the last working day) before the Saturday of delivery.

North Island Longhaul

North Island Longhaul - $8.99 for gifts delivered in our standard size box (0.025 cubic metres or less and less than 5kgs) to cities & towns in the rest of the North Island (including Northland, Kerikeri, Tauranga, Bay of Plenty, Taupo, Palmerston North, Manawatu & Wellington)Rural or RD Addresses - $12.25 (allow 1-2 working days more for rural deliveries).
For larger items in a box over .025 cubic metres or 5kgs, our delivery fee for North Island Longhaul Main Cities & Towns is $11.99 (for large (0.065cubic metres) or very heavy items over 10kg the cost is $14.50).  Please place your order by 2pm on a working day (Fridays, please order by 1pm) and the order will normally arrive within 1 working day (usually overnight).  For Longhaul North Island Rural or RD delivery addresses, our delivery fee is $13.95 (for large or very heavy items the cost is $14.99). Allow 2-3 more working days delivery for rural areas.
 

South Island

Longhaul - $9.99 for gifts delivered in our standard size box (0.025 cubic metres or less and under 5kg) to cities & towns in the South Island. Allow 2-3 working days (normally 2 working days) for main cities and town deliveries. South Island rural or RD addresses - $12.99 (allow 1-2 working days more for rural deliveries.
For larger items in a box over .025 cubic metres or 5kg in weight, our delivery fee for South Island Main Cities & Town Centres is $12.99 (for large (.065 cubic metres) or very heavy items over 10kg the cost is $18.50 and over 6kg (or 0.075 cubic metres) is $18.95).  Please place your order by 2pm on a working day (Fridays, please order by 1pm) and the order will arrive within 2-3 working days (normally 2 working days).  If you have a South Island Rural or RD delivery address, then our delivery fee is $12.99 for standard size boxes and $14.99 (for large or very heavy items over 10kg the cost is $18.99 and over 12kg (or 0.075 cubic metres) is $19.25 (allow 2-3 more days for rural deliveries). South Island items, especially larger items, cost us much more to send but we have not passed this cost onto the customer.
Urgent Overnight Working Day South Island Main Centres Service - $21.50 (airfrieght and only on our standard size parcel).

General

For any reason there is a delay, we will contact you immediately.

Make sure that the full address of the recipient is included in your order.  If the delivery address is incorrect or incomplete, we take no responsibility for delayed or non delivery of your order. We prefer physical addresses rather than Po Box addresses. Please include a phone number for the recipient in case they are not at the address. The courier can ring them to arrange a safe place to leave the gift.

To ensure orders arrive safely, the courier will require a signature from someone at the destined address.  If no one is present to sign for the delivery, then the courier will leave the gift in a safe place - please send us specific instructions on where to leave it, if the recipient is likely to be away. Or give us a phone number to call if the recipient is not at the address. Alternatively, the courier may leave a calling card and the recipient can contact the courier to pick up the delivery.

Once your order is dispatched, we will email you with its tracking details.  If any issues arise, please contact us via email at info@giftloft.co.nz, or phone on 64 (0) 21 030 2636.

For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area.  The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.

Urgent

Please advise if you need a delivery urgently and we will use our best endeavours to achieve this although it will incur extra delivery fees.

Returns

We honor our obligations under the Consumer Guarantees Act, if a gift is found to be damaged or faulty. If your goods arrive damaged or faulty, email The Gift Loft, at info@giftloft.co.nz, with details of the damage or fault and a photo of the problem within 3 days of receipt of the goods. The goods must be unused and in the same condition that they were received.

Please return the faulty or damaged goods to us in the original packaging within 7 days and we will contact you to advise you of any remedy (at our sole discretion). You can choose to have a refund, replacement or store credit. 
Upon confirmation of the returnable goods, we will issue you with a return delivery address.

Gift Cards are a non-returnable items.

There are certain situations where only partial or no refunds are granted (if applicable), where any item not in its original condition, is damaged or missing parts for reasons not due to our error; or where any item that is damaged or faulty has not been notified to us, by email (with a photo of the damage or fault) within 3 days after delivery of the goods. The item must then be returned to us within 7 days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS
If the item was marked as a gift when purchased and shipped directly to the gift recipient, then the gift recipient will receive a gift credit for the value of the gift return. Once the returned item is received and a refund is approved, then a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the gift recipient later, then we will send a refund (where appropriate) to the gift giver.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us that is over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.