Delivery & Returns & COVID-19 Update

 

 COVID-19 Health & Safety Precautions for Alert Levels

 NZ is now in Covid-19 Alert Level 2, and we are processing orders and sending them to recipients as normal and in accordance with our Covid-19 Health & Safety Precautions. In these Covid-19 times, we want to communicate our response to COVID-19. We are strictly following the Ministry of Business Innovation and Employment Guidelines , and NZ Ministry of Health requirements in regards to hand washing, daily cleaning of the workroom, and social distancing. Our suppliers have assured us that they are also following these health requirements, ensuring that the food in our hampers are safe for consumption. We would like to reassure you that all the food in our hampers is prepackaged, by our suppliers, before it arrives with us. Every chocolate, fudge, biscuit, marshmallow etc is in sealed packaging.

We are not operating from a warehouse, but a large, separate (isolated) & clean workroom. No outside people, suppliers, or couriers enter this workroom. We receive our supplies via contactless courier deliveries. All supply items arrive in sealed courier boxes. We unpack the stock, ourselves. As we are online, only (not a retail store), no customer or member of the public touches any item. We are a very small team who create the hampers. During alert levels 2 and 3, we will only have one person at a time in the workroom, creating the hampers and gifts - this ensures social distancing and maximises safety. The workroom is routinely cleaned, several times a day. No one enters the workroom if they are sick nor if they feel the onset of an illness. Handwashing with soap and water, and using sanitisers are required at all times and especially before creating the gift hampers and wrapping gifts. Our courier collection is contactless. No courier enters the workroom. All food hampers are gift wrapped in cellophane and all gifts and hampers are popped into sealed courier boxes.

We continue to create gorgeous gift hampers and send them to your loved ones and colleagues, with a free gift card containing your message, and on time. Best wishes and stay well.

  Couriers

 The Gift Loft aims to be as competitive as possible, using couriers who can get your gift to your intended recipient safely; damage free; and with the latest scanning technology for gift tracking and location. When you check out with your purchases, the courier cost will be calculated for you, prior to purchasing and once you have added the delivery address.

Order Times for Courier Collection

For your Auckland and Nationwide service (including economy South Island orders) to be collected by our Courier, please order on a working day:

  • Monday - Thursday (all NZ areas, including Auckland): by 2.00pm, for collection by our courier.
  • Friday (all NZ areas, including Auckland): Order by 11am.

No orders are collected on a weekend day, or statutory holiday.

Nationwide Prices on gift orders in our standard size box

For all gifts that are sent in our standard size box, or less (0.025 cubic metres size or less and under 5kg), the delivery cost is:

  • Auckland: $7.50;
  • North Island to any city or town: $9.25
  • South Island to any city or town: $10.99.
  • Rural or RD addresses nationwide cost extra - see below for details.
  • Jewellery or items that fit safely in an A5 bag cost $4.99 - $7.50 Nationwide.

Order by 2pm on a working day (by 11am, on Fridays). Allow a day or two more for rural, RD & South Island deliveries. 

Please note that all orders made during the weekend (NZ time) will be sent on the following working day. No deliveries are made on Sundays, as couriers do not pick up or deliver on this day - choose Friday delivery (and we can add a sticker to open it on the Saturday or the Sunday).

For very small items that are safe to travel in a courier bag and are less than 0.20kg, the cost is $4.99 for Auckland Deliveries; $5.50 for North Island towns & cities; and $6.50 for South Island towns & cities. For rural or an RD address, the cost is $6.99 for North Island; & $7.50 for South Island.

Auckland Area

Auckland Suburbs & Auckland Outer Areas - $7.50

Our delivery fee is $7.50 within Auckland Central & Suburbs and Outer Auckland Area (including Auckland Airport; and North to Orewa; West to Helensville; and South to Pukekohe). Please place your order by 2pm on a working day (by 11am, on Fridays) for overnight delivery. Rural Auckland Addresses cost $9.99 - allow 1-2 more days for a rural address.

Great Barrier Island - $13.95. Order by 2pm (by 11am, on Fridays) - allow 2-3 more days for delivery.

 North Island Cities & Main Towns

North Island  - $9.25 for gifts delivered in our standard size box (0.025 cubic metres or less and less than 5kgs) to cities & towns in the North Island (including Northland, Kerikeri, Whangarei, Hamilton, Waikato, Thames, Coromandel,  Tauranga, Bay of Plenty, Taupo, Palmerston North, Manawatu & Wellington)
For larger items in a box over .025 cubic metres or 5kgs, our delivery fee for is $11.99. For large boxes (0.065cubic metres) the cost is $14.50; or for very large, multiple large hampers or heavy boxes, the cost is $24.50. Please place your order by 2pm on a working day for overnight delivery.

North Island Rural Addresses and RD Numbers

Rural or RD Addresses - $12.99  for gifts delivered in our standard size box (0.025 cubic metres or less and less than 5kgs).  For larger items in a box over .025 cubic metres or 5kgs, our delivery fee is $13.99. For larger boxes (0.065cubic metres), the cost is $15.50; and or for very large, multiple large hampers or heavy boxes, the cost is $26.50). Allow 2-3 more working days delivery for rural areas.
We aim to be competitive, whilst using a premium courier service, but with recent courier price rises for long haul routes, we have had to pass some of the cost of larger courier items onto the customer - we do try to minimise this as much as possible. We also choose to use a premium courier service, so that our parcels arrive efficiently and with state of the art GPS tracking systems.
 

South Island

Longhaul - $10.99 for gifts delivered in our standard size box (0.025 cubic metres or less and under 5kg) to cities & towns in the South Island. For items in a box over .025 cubic metres or 5kg in weight, our delivery fee is $12.99.  For larger boxes or very heavy items, the cost is $18.95 and or for very large, multiple large hampers or heavy boxes, the cost is $26.50. Please place your order by 2pm on a working day (by 11am, on Fridays)   
South Island Rural Addresses & RD Numbers:  The delivery fee is $15 for a standard box (0.025 cubic metres or less, or less than 5 kgs) For a box that is over 0.025 cubic metres or more than 5 kgs, then the cost is $17.50. For a larger box, or heavy items, the cost is $19.95. For a very large or very heavy box, the cost is $29.50. 

South Island items, especially larger items and rural deliveries, cost us much more to send, we aim to be competitive, whilst using a premium courier service, but with recent courier price rises for long haul services, we have had to pass some of the cost of larger courier items onto the customer - we do try to minimise this as much as possible and have a competitive rate for our standard size box and for all jewellery items. We also choose to use a premium courier service, so that our parcels arrive efficiently and with state of the art GPS tracking systems.

General

Make sure that the full address of the recipient is included in your order.  If the delivery address is incorrect or incomplete, we take no responsibility for delayed or non delivery of your order. We prefer physical addresses rather than Po Box addresses. It is also helpful to provide a phone number to call if the recipient is not at the address or if there is an issue with delivery. Alternatively, the courier may leave a calling card and the recipient can contact the courier to pick up the delivery.

We may use our discretion, whether a gift or parcel requires a recipient's signature on delivery by the Courier at the delivery address. Where a signature is required, the courier will need a signature from someone at the destined address. If no signature is required and no one is present to sign for the delivery, then the courier will leave the gift in a safe place - please send us specific instructions on where to leave it, if the recipient is likely to be away. If you require the item to be signed for (or, alternatively, if you do not want a signature on delivery), please advise us at check out (in the message box, or email us).

Once your order is dispatched, we will email you with its tracking details.  If any issues arise, please contact us via email at info@giftloft.co.nz, or phone on 64 (0) 21 030 2636.

For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area.  The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.

 

Returns

We honour our obligations under the Consumer Guarantees Act, if a gift is found to be damaged or faulty. If your goods arrive damaged or faulty, email The Gift Loft, at info@giftloft.co.nz, with details of the damage or fault and a photo of the problem within 3 days of receipt of the goods. The goods must be unused and in the same condition that they were received.

Please return the faulty or damaged goods to us in the original packaging within 7 days and we will contact you to advise you of any remedy (at our sole discretion). You can choose to have a refund, replacement or store credit. 
Upon confirmation of the returnable goods, we will issue you with a return delivery address.

Gift Cards are a non-returnable items.

There are certain situations where only partial or no refunds are granted (if applicable), where any item not in its original condition, is damaged or missing parts for reasons not due to our error; or where any item that is damaged or faulty has not been notified to us, by email (with a photo of the damage or fault) within 3 days after delivery of the goods. The item must then be returned to us within 7 days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS
For goods that are faulty or damaged, if the item was marked as a gift when purchased and shipped directly to the gift recipient, then the gift recipient will receive a gift credit for the value of the gift return. Once the returned item is received and a refund is approved, then a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the gift recipient later, then we will send a refund (where appropriate) to the gift giver.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us that is over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hamper Items

Normally, we have all items that are stated in our hampers, as shown on the website. However, in extra busy times (Christmas, Easter & Mother's Day), or during the covid-19 alert levels, some items are unavailable, or we are waiting for more stock to arrive (which is ordered & on couriers that are delayed, due to new covid-19 health & safety standards). We will always do our best to add the items that are stated in the hamper description, to a hamper. However, where an item is unavailable, we can swap it for another item, as similar to the original item, as possible. Any replacement items will always be the same or higher value to the item that it replaces. This mainly applies to food hampers or pamper hampers. We would always contact you, if it was a homewares or fashion item.