Delivery & Returns

The Gift Loft uses Deadline Express Couriers; and CourierPost; for gift deliveries. We aim to be as competitive as possible, using couriers who can get your gift to your intended recipient safely and damage free. When you check out with your purchases, the courier cost will be calculated for you, prior to purchasing and once you have added the delivery address.

Nationwide - small items (excluding Auckland)

Nationwide Special on gift orders that are 1.99 kilo or less in weight and less than 0.01 cubic metres in size

North Island Longhaul to any city or town, the cost is $8.95 (Auckland is $6.95, Waikato is $8.75, and South Island $8.95). Rural Nationwide for parcels less than 1.9 kg is $9.95. Order by 2pm on a working day (Fridays, please order by 1pm). Allow 2 working days delivery (a day or two more for rural). Note that this special only applies for where the total gift order is less than 1.99 kilo in weight. If another item is also ordered and both gifts weigh over 1.99 kg or .01 cubic metres, then normal courier charges apply, as set out below. 

Jewellery Courier A5 Bag - $4.50, Nationwide ($5.50 for a rural or RD address).

For very small items that are safe to travel in a courier bag and are less than 0.20kg, the cost is $4.50, nationwide. It is $5.50 for a courier bag being delivered to a rural or RD address.

Auckland Area

Auckland Suburbs & Auckland Outer Areas Overnight - $6.95

Our delivery fee is $6.95 for overnight delivery within Auckland Central & Suburbs and Outer Auckland Area (including Auckland Airport; and North to Orewa; West to Helensville; and South to Pukekohe). Please place your order by 2pm on a working day (Fridays, please order by 1pm), then we will deliver your gift to you or your intended recipient on the following working day. Rural Auckland Addresses cost $9.50 - allow 1-2 more days for a rural address.

Waiheke Island & Great Barrier Island - $10.95. Order by 1pm. Allow 2-3 working days for delivery.

Same Day Auckland Suburbs - $12.00

For most gifts, we suggest you use our overnight service, for a more competitive rate of $6.95 (see above).  However, if you need a gift delivered on the same day that you order it and the delivery is within the Auckland Suburbs (CBD, Inner City Suburbs, Avondale, Belmont, Birkenhead, Devonport, Ellerslie, Epsom, Glenfield, Greenlane, Kingsland, Kohi, Mt Albert, Mt Eden, Mt Roskill, Mt Wellington, Meadowbank, Milford, Mission Bay, Morningside, New Lynn, Northcote, Onehunga, Orakei, Penrose, Remuera, St Lukes, St Heliers & Takapuna), then our delivery fee is $12.00. Please place your order by 11am on a working day and it will be delivered on that day. All Auckland Outer Areas, (including the Airport, Albany, East Coast Bays & Glen Innes) is an overnight delivery - see above, unless you contact us and we can advise you of the cost for same day delivery or evening delivery.

Saturday Delivery - $12.00

Courierpost will deliver on a Saturday to Auckland Central City & Suburbs. Order by Friday (or the last working day) before the Saturday of delivery.

North Island Shorthaul

Shorthaul - $9.95 ($8.75 for gifts less than 1.99 kg cities & towns) for Hamilton, Waikato, Thames, Coromandel and up to and including Whangarei

Our delivery fee is $9.95 ($10.95 for very large or heavy items) for City & Town Shorthaul areas. Please place your order by 2pm on a working day (Fridays, please order by 1pm) and it will normally arrive within 1 working day.  For Rural Shorthaul Addresses, the cost is $10.95 ($11.95 for very large or heavy items) - allow 1-2 more days for rural addresses.

Saturday Delivery - $15.50

Courierpost will deliver on a Saturday to North Island Shorthaul Main Cities & Town Centres. Order by 1pm, Friday (or the last working day) before the Saturday of delivery.

North Island Longhaul

Rest of the North Island cities and towns (including Kerikeri, Tauranga, Bay of Plenty, Taupo, Palmerston North, Manawatu & Wellington) - $10.95 ($8.95 for gifts less than 1.99 kg cities & towns)
Our delivery fee for North Island Longhaul Main Cities & Towns is $10.95 (for items over 5kg is $12.95).  Please place your order by 2pm on a working day (Fridays, please order by 1pm) and the order will normally arrive within 1 working day (usually overnight).  If you have a Longhaul North Island Rural RD delivery address, then our delivery fee is $13.95 - allow 2-3 more days for rural areas. See our special of $8.95 (towns and cities) & $9.95 (rural) for orders that are less than 1.99 kg in weight and less than 0.01 cub metres - chocolates & small weight items. Larger items that are over 5kg in weight, or .05 cub metres cost $12.95 (rural $13.95). 

South Island

Longhaul - South Island Main Towns & Cities: $12.50 ($8.95 for gifts less than 1.99 kg) | South Island Rural Addresses $14.50 ($10.95 for gifts less than 1.99 kg)
Our delivery fee is $12.50 for South Island Main Towns and City Centres.  Please place your order by 2pm on a working day (Fridays, please order by 1pm) and the order will arrive within 2-3 working days (normally 2 working days).  If you have a South Island Rural or RD delivery address, then our delivery fee is $14.50 (allow 2-3 more days for rural deliveries). See our special of $8.95 & $10.95 for orders that are less than 1.99 kg in weight and less than 0.01 cub metres - chocolates & small weight items. Larger items that are over 5kg in weight, or .05 cub metres cost $14.95 (rural $15.95) & over 6kg or greater than 0.05 cub metres cost $16.95 (rural $17.95). 

General

For any reason there is a delay, we will contact you immediately.

Make sure that the full address of the recipient is included in your order.  If the delivery address is incorrect or incomplete, we take no responsibility for delayed or non delivery of your order. We prefer physical addresses rather than Po Box addresses. Please include a phone number for the recipient in case they are not at the address. The courier can ring them to arrange a safe place to leave the gift.

To ensure orders arrive safely, the courier will require a signature from someone at the destined address.  If no one is present to sign for the delivery, then the courier will leave the gift in a safe place - please send us specific instructions on where to leave it, if the recipient is likely to be away. Or give us a phone number to call if the recipient is not at the address. Alternatively, the courier may leave a calling card and the recipient can contact the courier to pick up the delivery.

Once your order is dispatched, we will email you with its tracking details.  If any issues arise, please contact us via email at info@giftloft.co.nz, or phone on 64 (0) 21 030 2636.

For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area.  The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.

Urgent

Please advise if you need a delivery urgently and we will use our best endeavours to achieve this although it will incur extra delivery fees.

Returns

We honor our obligations under the Consumer Guarantees Act, if a gift is found to be damaged or faulty. If your goods arrive damaged or faulty, email The Gift Loft, at info@giftloft.co.nz, with details of the damage or fault and a photo of the problem within 3 days of receipt of the goods. The goods must be unused and in the same condition that they were received.

Please return the faulty or damaged goods to us in the original packaging within 7 days and we will contact you to advise you of any remedy (at our sole discretion). You can choose to have a refund, replacement or store credit. 
Upon confirmation of the returnable goods, we will issue you with a return delivery address.

Gift Cards are a non-returnable items.

There are certain situations where only partial or no refunds are granted (if applicable), where any item not in its original condition, is damaged or missing parts for reasons not due to our error; or where any item that is damaged or faulty has not been notified to us, by email (with a photo of the damage or fault) within 3 days after delivery of the goods. The item must then be returned to us within 7 days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS
If the item was marked as a gift when purchased and shipped directly to the gift recipient, then the gift recipient will receive a gift credit for the value of the gift return. Once the returned item is received and a refund is approved, then a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the gift recipient later, then we will send a refund (where appropriate) to the gift giver.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us that is over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.