Frequently Asked Questions

Do you gift wrap my purchase?
Yes.  Every purchase is beautifully gift wrapped in a modern and stylish manner for you.  It is free of charge and you do not need to request it - we will do it for every purchase (unless you request us not to wrap it). Some of our gift hampers are wrapped in the basket, bucket or vessel described when purchasing that particular hamper. It is then wrapped in cellophane and ribbons - in a modern fashion with a swing tag message card. Where the gift is being delivered to outer Auckland suburbs or to NZ regions, the gift will be gift wrapped as above and placed in a box to ensure its safe delivery.
Where do I write my gift message for my gift recipient?
At the website check out, there is a box where you write any special instructions, including the gift message. Please keep the message short enough to fit on a message gift card. If a message you write contains swear words, we will not include the swear words in the message. Also, please include a recipient's phone number so our courier can contact them if they are not at the delivery address.
What if I have special instructions?
At the website check out, there is a box where you write any special instructions, including the gift message. Please keep the message short enough to fit on a message gift card. Also, please include a recipient's phone number so our courier can contact them if they are not at the delivery address.
What time must I place my order?
For the Auckland CBD & fringe suburbs (see our fringe suburb list under Delivery and Returns), an order must be placed by 11am on a business day for same day delivery; and by 4pm for next business day delivery (delivery by midday).
For Auckland Outer Suburbs & all other NZ regions, orders must be placed by 2pm on a business day.
Can I specify when I want my order delivered?
Yes, just specify your desired delivery date and we will aim to have it delivered on the specified date (or 1 day before the specified date where there is a chance the gift will arrive late e.g for rural deliveries and South Island). We do not deliver on Saturday, Sunday or statutory holidays.  Please contact us if you need an urgent Saturday delivery and we will confirm if this is possible with our courier - the order would need to be placed prior to the Saturday of delivery as per our order times above. (We cannot deliver on a specified date if you have not given us enough advance notice as per our delivery times for each area or region, as set out in our Delivery & Returns section.)
Do you deliver to apartments?
Yes, we do but it is more difficult for our courier. If possible, give us a work address or give us a phone number so our courier can contact the recipient.
Do you deliver to hospitals?
For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area.  The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.
What courier service do you use?
We use Deadline Couriers - they are used to dealing with delicate and fragile items and, in the Auckland CBD and fringe area, will deliver door to door. 
What happens if no one is home?
The courier will leave the gift in a safe place at the delivery address, unless you specify otherwise in the special instructions section at our website checkout. We suggest that you give us the recipient's mobile or phone number so that the courier can ring them. If there is no safe place, or the courier cannot access the delivery address because of dogs or gates, then a calling card will be left in the letterbox. The recipient will need to call the courier and arrange to collect the gift or make another delivery time.
What credit cards do you take?
Visa and Mastercard.
Is it safe to use my credit card?
Yes. We use DPS Payment Express which deals with all our online payments, ensuring that no information or credit card details come to us.  It is an international online security service specifically designed to protect your payment transactions on the internet.
Can I pay by Paypal?
Yes.  Paypal is an international, industry leading security and fraud prevention payment system.
What happens if a product or gift is unavailable?
We reserve the right to replace any product listed in our gift hampers with another product of equal or more value. If it is an individual product item, rather than a hamper, that is unavailable, we will contact you and advise you of this.