Yes. Every purchase is beautifully gift wrapped in a modern and stylish manner for you. It is free of charge and you do not need to request it - we will do it for every purchase (unless you request us not to wrap it). Some of our gift hampers are wrapped in the basket, bucket or vessel described when purchasing that particular hamper. It is then wrapped in cellophane and/or ribbons - in a modern fashion with a swing tag message card. The gift will be gift wrapped as above and then placed in a box to ensure its safe delivery.
Where do I write my gift message for my gift recipient?
At the website check out, there is a box where you write any special instructions, including the gift message. Please keep the message short enough to fit on a message gift card. If a message you write contains swear words, we will not include the swear words in the message. Also, please include a recipient's phone number so our courier can contact them if they are not at the delivery address.
What if I have special instructions?
At the website check out, there is a box where you write any special instructions, including the gift message. Please keep the message short enough to fit on a message gift card. Also, please include a recipient's phone number so our courier can contact them if they are not at the delivery address.
What time must I place my order?
Our despatch days are Monday, Wednesday and Friday only.
Please order by 3pm Sunday, Tuesday and Thursday, for overnight delivery to all North Island non-rural addresses. Allow a day or two more for rural, RD & South Island deliveries. Waiheke Island is classed as rural delivery.
Can I specify when I want my order delivered?
Yes, just specify your desired delivery date and we will aim to have it delivered on or as close to the desired date as possible. Our despatch days are Monday, Wednesday and Friday only. We do not deliver on Saturday, Sunday or statutory holidays. (We cannot deliver on a specified date if you have not given us enough advance notice as per our delivery days/times for each area or region, as set out in our Delivery & Returns section.)
Do you deliver to apartments?
Yes, we do but it is more difficult for our courier. If possible, give us a work address or give us a phone number so our courier can contact the recipient. Deliveries to apartments will always be sent on a signature-service if available.
Do you deliver to hospitals?
Yes. For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area. The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.
What courier service do you use?
We use NZ Couriers & Courier Post - they are used to dealing with delicate and fragile items and we trust them to deliver our gifts in the same state they leave us in.
What happens if no one is home?
The courier will leave the gift in a safe place at the delivery address, unless you specify otherwise in the special instructions section at our website checkout. We suggest that you give us the recipient's mobile or phone number so that the courier can ring them. If there is no safe place, or the courier cannot access the delivery address because of dogs or gates, then a calling card will be left in the letterbox. The recipient will need to call the courier and arrange to collect the gift or make another delivery time.
What credit cards do you take?
Visa and Mastercard.
Is it safe to use my credit card?
Yes. We use DPS Payment Express which deals with all our online payments, ensuring that no information or credit card details come to us. It is an international online security service specifically designed to protect your payment transactions on the internet.
Can I pay by Paypal?
Yes. Paypal is an international, industry leading security and fraud prevention payment system.
What happens if a product or gift is unavailable?
We reserve the right to replace any product listed in our gift hampers with another product of equal or more value. If it is an individual product item, rather than a hamper, that is unavailable, we will contact you and advise you of this.
COVID-19 Health & Safety Precautions for Alert Levels
NZ has now dropped the Covid-19 alert level framework, and all mandates have also ceased. We are located in Northland and we are continuing to process orders and send them to recipients as normal and in accordance with our Covid-19 Health & Safety Precautions. In these Covid-19 times, we want to communicate our response to COVID-19. We are strictly following the Ministry of Business Innovation and Employment Guidelines, and NZ Ministry of Health requirements in regards to hand washing, daily cleaning of the workroom, and social distancing. Our suppliers have assured us that they are also following these health requirements, ensuring that the food in our hampers are safe for consumption. We would like to reassure you that all the food in our hampers is prepackaged by our suppliers, before it arrives with us. Every chocolate, fudge, biscuit, marshmallow etc is in sealed packaging.
We are not operating from a warehouse, but a large, separate (isolated) & clean workroom. No outside people, suppliers, or couriers enter this workroom. We receive our suppliesvia contactless courier deliveries.All supply items arrive in sealed courier boxes. We unpack the stock, ourselves. As we are online only (not a retail store), no customer or member of the public touches any item. We are a very small team who create the hampers. During alert levels 2, 3 and 4, we will only have one person at a timein the workroom, creating the hampers and gifts - this ensures social distancing and maximises safety. The workroom is routinely cleaned, several times a day. No one enters the workroom if theyare sick nor if they feel the onset of an illness. Handwashing with soap and water, and using sanitisers are required at all times and especially before creating the gift hampers and wrapping gifts. Our courier collection is contactless. No courier enters theworkroom. All hampers are placed inside sealed courier boxes.
We continue to create gorgeous gift hampers and send them to your loved ones and colleagues, on time, with a free gift card containing your message.
The Gift Loft aims to be as competitive as possible, using couriers who can get your gift to your intended recipient safely; damage free; and with the latest scanning technology for gift tracking and location. When you check out with your purchases, the courier cost will be calculated for you, prior to purchasing and once you have added the delivery address.
Order Times for Courier Collection
For your Auckland and Nationwide service to be collected by our Courier on one of our despatch days; being Monday, Wednesday and Friday, please order by 3pm NZST Sunday, Tuesday and Thursday.
No orders are collected on a weekend day, or statutory holiday.
Nationwide Prices on gift orders in our standard size box
For all gifts that are sent in our standard size box, or less (0.025 cubic metres or less and under 5kg), the delivery cost is:
North Island to any city or town: $11.99;
South Island to any city or town: $13.99.
Rural or RD addresses nationwide cost extra - see below for details.
Jewellery or items that fit safely in an A5 bag cost $5.99 - $7.99 Nationwide.
Please order by 3pm NZST Sunday, Tuesday and Thursday for overnight delivery (on business days) throughout the North Island. Allow a day or two more for rural/RD & South Island deliveries.
NB: Waiheke and Great Barrier Islands are classed as a Rural Delivery areas.
We can't guarantee Saturday deliveries so would also recommend choosing the Friday prior and we can add a sticker to open it on the Saturday.
Auckland Suburbs & Auckland Outer Areas - $9.50
(Waiheke Island - $14.99)
Our delivery fee is $9.50 within Auckland Central & Suburbs and Outer Auckland Area including Auckland Airport; and North to Orewa; West to Helensville; and South to Pukekohe.
Rural Auckland Addresses cost $12.99 - allow 1-2 more days for a rural address.
Great Barrier Island - $13.95. Allow 2-3 more days for delivery.
North Island Cities & Main Towns
North Island - $11.99 for gifts delivered in our standard size box (0.025 cubic metres or less and less than 5kgs) to cities & towns in the North Island including Northland, Kerikeri, Whangarei, Hamilton, Waikato, Thames, Coromandel, Tauranga, Bay of Plenty, Taupo, Palmerston North, Manawatu & Wellington.
For larger items in a box over .025 cubic metres or 5kgs, our delivery fee for is $13.99. For large boxes (0.065cubic metres) the cost is $14.50; or for very large, multiple large hampers or heavy boxes, the cost is $24.50.
North Island Rural and RD Numbers
Rural or RD Addresses- $14.99 for gifts delivered in our standard size box (0.025 cubic metres or less and less than 5kgs). For larger items in a box over .025 cubic metres or 5kgs, our delivery fee is $15.99. For larger boxes (0.065cubic metres), the cost is $16.50; and or for very large, multiple large hampers or heavy boxes, the cost is $26.50.Allow 2-3 more working days delivery for rural areas.
South Island Cities & Main Towns
Longhaul - $13.99 for gifts delivered in our standard size box (0.025 cubic metres or less and under 5kg) to cities & towns in the South Island. For items in a box over .025 cubic metres or 5kg in weight, our delivery fee is$15.99. For larger boxes or very heavy items, the cost is $18.95 and or for very large, multiple large hampers or heavy boxes, the cost is $26.50. .
South Island Rural Addresses & RD Numbers: The delivery fee is $19.99 for a standard box (0.025 cubic metres or less, or less than 5 kgs). For a box that is over 0.025 cubic metres or more than 5 kgs, then the cost is $21.99 For a larger box, or heavy items, the cost is $21.99. For a very large or very heavy box, the cost is $29.50.
South Island items, especially larger items and rural deliveries, cost us much more to send. We aim to be competitive, whilst using a premium courier service, but with recent courier price rises for long haul services, we have had to pass some of the cost of larger courier items onto the customer. We do try to minimise this as much as possible and have a competitive rate for our standard size box and for all jewellery items. We also choose to use a premium courier service, so that our parcels arrive efficiently and with state of the art GPS tracking systems.
Make sure that the full address of the recipient is included in your order. If the delivery address is incorrect or incomplete, we take no responsibility for delayed or non delivery of your order. We prefer physical addresses rather than Po Box addresses. It is also helpful to provide a phone number to call if the recipient is not at the address or if there is an issue with delivery. Alternatively, the courier may leave a calling card and the recipient can contact the courier to pick up the delivery.
We may use our discretion, whether a gift or parcel requires a recipient's signature on delivery by the Courier at the delivery address. Where a signature is required, the courier will need a signature from someone at the destined address. If no signature is required and no one is present to sign for the delivery, then the courier will leave the gift in a safe place - please send us specific instructions on where to leave it, if the recipient is likely to be away. If you require the item to be signed for, please advise us at checkout, in the message box, or email us.
*ALL GIFTS CONTAINING ALCOHOL NEED TO BE SIGNED FOR BY THE INTENDED RECIPIENT.
Once your order is dispatched, we will email you with its tracking details. If any issues arise, please contact us via email at firstname.lastname@example.org.
For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area. The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.
We honour our obligations under the Consumer Guarantees Act, if a gift is found to be damaged or faulty. If your goods arrive damaged or faulty, email The Gift Loft, at email@example.com, with details of the damage or fault and a photo of the problem within 3 days of receipt of the goods. The goods must be unused and in the same condition that they were received.
Please return the faulty or damaged goods to us in the original packaging within 7 days and we will contact you to advise you of any remedy (at our sole discretion). You can choose to have a refund, replacement or store credit. Upon confirmation of the returnable goods, we will issue you with a return delivery address.
Gift Cards are a non-returnable item.
There are certain situations where only partial or no refunds are granted (if applicable), where any item not in its original condition, is damaged or missing parts for reasons not due to our error; or where any item that is damaged or faulty has not been notified to us, by email (with a photo of the damage or fault) within 3 days after delivery of the goods. The item must then be returned to us within 7 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
For goods that are faulty or damaged, if the item was marked as a gift when purchased and shipped directly to the gift recipient, then the gift recipient will receive a gift credit for the value of the gift return. Once the returned item is received and a refund is approved, then a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the gift recipient later, then we will send a refund (where appropriate) to the gift giver. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us that is over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Normally, we have all items that are stated in our hampers, as shown on the website. However, in extra busy times (Christmas, Easter & Mother's Day), or during the Covid-19 alert levels, some items are unavailable, or we are waiting for more stock to arrive (which is ordered & on couriers that are delayed, due to new Covid-19 health & safety standards). We will always do our best to add the items that are stated in the hamper description, to a hamper. However, where an item is unavailable, we will swap it for another item, as similar to the original item, as possible. Any replacement items will always be the same or higher value to the item that it replaces. This mainly applies to food hampers or pamper hampers. We would always contact you, if it was a homeware or fashion item.